Claims handling for GEM is managed "in house" which enables the GEM management team to maintain quality control of the claims services provided to its members. While GEM members retain full claims authority, GEM works closely with individual members on claims resolution strategies.

Bridget Rogier, Esq., V.P. Member Services & Claims, is responsible for managing GEM claim services. She has over 25 years of legal, management, and claims handling experience.